In today’s customer-oriented business environment people skills are critical for personal and organizational success. How customers are handled directly affects your individual goals as well as your teams and company’s performance.
Understand the critical impact of internal customer service and the deliberate and proactive management of external customer relationships. Focus on delivering the highest level of both internal customer service and thus delivering a quality job.
Fundamental to providing effective customer service in business-to business (B2B) and business-to-consumer (B2C) relationships; organisations need individuals with the right relationship skills to satisfy these demands. Having a sound grasp of customers’ needs, intentions and behaviors and improving the effectiveness and rewards of long term relationships.
Convert prospects into loyal customers, you need to know them and give them what they want. Provide the right information and communicate with them in an manner relevant to them.
Customer Services Personnel, Call centre staff, sales and business development staff, Sales executives and anyone who provides services to external or internal customers.
For more information or a full course outline email us at firstname.lastname@example.org with your requirements.
DAY 1 – Delivering World Class Customer Service
DAY 2 – Communications Shills in a Service Environment
Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.
If you’d like to know more about this option email us at email@example.com – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.
We have several packages on offer so contact us today.
Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.
By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.
A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at firstname.lastname@example.org