Course Topics

People Management for Organisational Support Staff, PAs, Secretarial Staff & Administrators

Course Overview:

Untapped Potential in any organisation normally consists of its support staff. Senior Secretaries and PAs who in particular have considerable knowledge, power and influence. In most organisations

By investing further in the development of your professional skills will provide you with a basis for gaining greater insight into your organisation’s operations and goals. Persuasion and Influence goes an awful long way therefore on this course you will increase your confidence, understand how your interpersonal skills and the use of tools and techniques will help you to effectively handle increased responsibilities.

Who will benefit from attending this Training?

Administrators, Personal Assistants, Office & Secretarial Staff at all levels.

Course Outline:

For more information or a full course outline email us at  with your requirements.

Course Content:

An Introduction to Negotiation

  • Defining your negotiation style
  • Inter-team negotiating skills
  • Persuasion and assertiveness
  • The art of compromise
  • Getting agreement

Developing Your Communication Skills

  • Defining communication and the communication process
  • Your personal communication style - self-analysis/skills audit

Effective Interpersonal Communication

  • Non-verbal communication and body language - using it to strengthen your position
  • Using your voice to advantage - tone, pace and style
  • Your personal presentation - creating the right impression
  • Identifying and overcoming barriers to effective communication

Persuasive and Influential Communication

  • Expressing your views, ideas and requests with confidence
  • Persuasive communication - gaining others' agreement
  • Ensuring your communication is clear, concise and easily understood
  • Understanding and developing a more active and effective listening process
  • Enhancing your questioning skills

Difficult Situations - Communicating with Confidence

  • Creating a positive impression when dealing with senior colleagues
  • Communicating difficult or sensitive messages
  • Gaining co-operation from others and minimising conflict

Examine strategies for achieving results through others using the skills of influence and persuasion. Practise and develop the skills of implementing these strategies. Recognise tactics used by others.

Personal Development:
  • Action planning - the essential next steps
  • Continuous professional development - what next?
Key Benefits
By the end of this course you will be able to:
  • Communicate in a more persuasive manner with colleagues and individuals
  • Handle difficult situations
  • Develop more effective and creative working relationships
  • Explain complicated ideas in a manner which aids understanding and increases the likelihood of success
  • Apply the fundamental principles of negotiation strategy to your day-to-day communication
  • Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues
  • Identify your own preferred influencing style and use it to encourage people to change their behaviour willingly.
Training Methodology:

The training process is based on a carefully planned mix of succinct tutor input - with practical illustration of tools and concepts, group work on case studies (all video based - and lively), feedback, and selective work on individual issues in pairs. Team involvement and working enable a strategy to be created from start to finish. The Training is based on the 4 mat systems to enable complete learning. There will also be some opportunity for role play. You will receive an electronic toolkit within the material for subsequent everyday use.

Let Synergy come to you !

Did you know Synergy can come to you and deliver this workshop ‘In Company’ at your own venue or location. If you have three or more people who you would like to benefit from attending this workshop our trainer can travel to you and deliver the same specification of course for your staff at a fraction of the overall cost.

If you’d like to know more about this option email us at  – our operations team manages all of our ‘In Company’ events and we can talk you though the logistics, pricing and whether you’d like the workshop as advertised here or something tailor made just for your business.

We have several packages on offer so contact us today.

What is Continuing Professional Development (CPD)?

Continuing Professional Development (CPD) is a personal commitment to keeping your professional knowledge up to date, improving your capabilities, proving commitment and competency in your profession. It focuses on what you learn and how you progress throughout your career, helping you gain more credibility within your industry, with your employer, clients and gain competitive edge over your peers.

Being actively committed to CPD may in the future:
  • Improve your Resume
  • Maintain professional recognition
  • Showcase your achievements, attributes and your brand
  • Accelerate your career prospects
  • Deliver job satisfaction: ensuring you are Career focused
  • Reassure your Employers and Stakeholders that you are upto date and competent
How do I gain CPD recognition:

By attending Synergy Courses you can be assured that attendance, completion and certification will be rewarded by CPD points. To help advance your professional status CPD recognition is awarded on both public workshops and in-house courses, being dependent on the number of hours spent learning. On request Synergy Training Group will provide a certificate of attendance for you to use as evidence and to attach to your record card.

A number of our courses are accredited, endorsed or approved by a number of Learning & Development and Professional Bodies and Associations for more detail please contact us at 

Contact Name:*
Position in Company:*
Name of Company:*
Business Activities /
Business Sector:*
Direct Telephone:*
Number of Employees in Organisation:*
Budget for Training Project:* £

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